Refund and Returns Policy

Overview

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Refunds

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at ruuh.eg1@gmail.com for questions related to refunds and returns.